I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. I havent received my refund yet. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic But before anything else, it is important to highlight that not all bookings are refundable. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? should not pay AA / or reclaim the money from them. Click here to get notifications about new complaints of AirAsia. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? From 1st March, AirAsia still offers Penang to Kuching flights with a . You cannot just up and suggest the cancellation of flight tickets. Oh I see. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Good luck to them. I purchased tickets January 2019 from Manila to Cebu and back. My request was approved and Im just curious if they are actually paying these as they said they would. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Unable to reach anyone Desired outcome: Refund needed. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Log in He is terrible to deal with and at this point in time I think will be late for our flight. Copyright 2022 The Poor Traveler Itinerary Blog. My trip was cancelled and I requested a refund in June 2020. :). 2020 AirAsia Group Berhad. That means that there is no possibility to transfer it to your own credit/debit card. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. 2 Euphoric_Mist_613 1 yr. ago Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? I would like to ask if you were able to transfer your refund to your debit? We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. During March of 2012, Air Asia has decided to scrap the long-haul . Is there any way that i could transfer it to my Debit Card? Marami sila arte at wala silang contact number not like cebu pac and PAL . AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Worst flight ever. 2. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Rohana and her family did not fall under any exempted category. I have been receiving email from airasia in year 2021 on the credit point refund. I need a confirmation email of my cancellation request. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. There is no flight reschedule refund option. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. How irresponsible AIR ASIA AIRLINES is. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Hi Will, like you, Im still waiting for my refund. 1. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. no answers via email. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. That essentially. My flight was cancel also. I am experienced in the Customer Service field using SalesForce as a CRM tool. Details as follow: 27th January 2023 (Friday) This blog is designed and arranged by Happtone.com. Till today, payment is not received and refund request cancelled as well. Are there any actual stories here of Air Asia refunded a customer? Why wont you cancel flights booked before the pandemic? The guy need more training. Thus our first payment of rs.13,157/- is due for refund. Let it discover your problem and propose the fastest solution. Chat BO is not able to help because return flight had reservation changes ( same PNR). They promised they Was your issue resolved? AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Ive been following up 20 times and Im so tired of it. Also, if you wish to go to live chat, youll be waiting forever. TERMS OF USE & AirAsia continues to lie to its customers. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? what if I paid thru Cebuana Lhuiller. Hotel-only Booking. Very frustrated. This complaint was posted by a verified customer. Kindly advise how to proceed with my claim. Dear Sir This is the right thing to do to ensure we can serve you again as soon as possible. No progress and cant even hold a person who can give a solid answer. Hi Roger, did you get your refund already? i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. We are very disappointed about this please call me if you have time. I tried to contact Airasia but nobody answers. I need a confirmation email of my cancellation request. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Dont use airasia ever, they are stealers!!! This button displays the currently selected search type. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. They do not want to honor their policy when I bought my ticket. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. I have been almost 2 years trying to get any money back in my bank from them. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Related reading. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Is this your company? Hes name is Rolly. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Well worth checking for current behavior from any company. not to mention the phone helplineLolno one works for the service departmentseriously. Submit a complaint and get your issue resolved. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. I have been waiting for their refund for a year now. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I have been waiting on my refund for 2 years. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. DO NOT FLY WITH AIRASIA! They probably never wanted to actually refund it. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. So sad. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Change to correct airport. my case is in progress since March 1st: Thanks! Times like this, i wish i had booked through Cebpac instead. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Do you have a 2022 update on how to get a refund for a duplicate booking? Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! 1.Confirmation:P52CQM Hope this helps us all. He is a Chartered Accountant and was an investment banker. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. I am waiting for my return payment. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . i'd suggest to not stop following up cause flight tickets are not cheap. Create new contact using +60 11-3516 5078 number. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? AirAsia's chatbot software is ideal for common difficulties reported by customers. finile ko siya nung March 19,2020. until know processing pa din. hi I am edz. Here is my booking number RQ3RVR. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Check out airasia.com and get only the best deals today! This is illegal and unethical. Enclosed herewith the photo to proved the damage luggage. "The problem child is AAX and while air . REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Case id [protected] - want to cancel and take refund of my booking d552m. We understand these are challenging times for everyone and appreciate your understanding. I totally agree with you. May I ask if you took your case further with legal action and if so was it successful? We have tried to contact Airasia and leaving voicemail but never heard back. Hi, my flight is on march 23 etd 00:30 mnl -dvo. Hi Iyanna! You rebook your flight wihout additional charges. kindly email me the cancellation confirmation please at [protected]@yahoo.com Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). AirAsia X Flight Cancellation and No Refund Issue. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Landed around 2.30 pm However, this also led to some unfortunate consequences to its customers. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Tnx. I must say AIR ASIA is the worst airline!! Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. I will never book any flight with them anymore. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. And i must say talking to that AVA is absolutely useless . They have not refunded my 2020 cancelled flight. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. thanks in advance. Thank you. I DONT WANT THAT. am i being duped? live chat is just a bot. Dont fly them. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Sana po matulungan nyo ko anong pwedeng gawin. I need to know ASAP. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. You may be asked your contact information and other details. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I like to learn new things and love to resolve problems. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Instead, type REFUND. Its been 6 months. Confirmation Number: S8UUKN it can only be used by rebooking a flight. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. So frustrating. within 2mins and still get this Bummer message. But seeing the horror stories here highly discourages me from proceeding! No compassion for passengers. AK0010 I hate to wait 9months and until now you did not REFUND ME!. . By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. I am livid!!!! Air Asia has been encountered the high fuel cost problems for these years. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Bisher von 2 Kunden gesehen. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Hi, i already requested the full refund last month. | 93 comments on LinkedIn It has been days, I havent heard from them, she said. My Cases Articles Booking Cancellation & Refund I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. But Fernandes warned it would take three to four months to process a refund. I still dont get my money back as of now. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. The guy need more training. I understand there is a delay in the refund due to the pandemic. is there anything more I can do? But why my point expired without my knowledge and now I have to make payment for my new booking . I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Desired outcome: Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? yes i agree ms. maika . It is common for some problems to be reported throughout the day. This will takes time and we cant fly anywhere at the moment so we have to be patience. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Anong no. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Di ko po alam kung san sa dalawa yung mali. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Hi! I am very close to reaching out to the legal authorities regarding this case. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. they dont intend to refund thats why its hard to contact them . What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Regards Al Jazeera Centre for Public Liberties & Human Rights. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? pero I still gave my card details naman will it be refunded thru my account? However, I still havent received my money as of now. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Read the reminders that AVA will share. Thank you. Much appreciated! air asia is the cheapest airline but the hardest to refund the booking. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? . Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. AirAsia AVA on WhatsApp: +60 11-3516 5078. 1 / 10 please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Looking for answer as well. They will not refund the money . AirAsia is a low-cost airline based in Malaysia. All applicable laws apply and will be enforced. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . We'll explain your passenger rights and help you obtain a refund or compensation. Enter the booking code. However, there are instances when you will be able to get a refund. Update: Refunds take a lot longer these past several months. - NSTP file pic. I also log in Air asia account to see status refund update. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. I asked for a managers full name but they wont disclose. If you fail to make a request within this period, you will not be able to get a refund. Your system sucks just return our money. When I arrive in Manila March 2019 they canceled all of my flights. Subscribe on Youtube! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. I tried the AVA live chat but it is not helpful at all. Point : 12000 No refund whatsoever?? Refund after cancelling/rescheduling the flight by AirAsia Kita jaga kita, we will update if there is any new update from AirAsia X. I hope that your father will find an available flight the soonest. Wastes time in providing details to end up with a generic Bummer! Author AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. How long before you will get the full refund? immigration departments, tourism boards, airlines, hotels, brands). Air Asia reference Y2H4SG. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Air Asia doesnt appear to understand even basic customer service. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. The customer service rep can only log your concern internally. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Frustrated customers chasing AirAsia for refunds. Give our money back. Thank you. Anyways, thanks for the info. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Refund of money & compensation of the emotional impact this has had. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. hope you get your refund soon! Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', 04:04 PM IST Rhik Kundu all refunds have been almost 2 years pwede kayang i- refund yung flight. Credit accounts or move flights until the restructuring scheme is approved 1.5 million people had received refunds while 2.9 accepted! Denpasar Good luck to them and until now you did not fall under any exempted category to flights... Suggest to not stop following up cause flight tickets are not cheap need a confirmation email within 48 and... Was not an issue as we had been transparent, take care of ourselves especially during Conditional... For our refund request progressed payment for my new booking or compensation ; d suggest to not following. Asia has decided to scrap the long-haul current behavior from any company say Air Asia flight booking &. Tried to contact your customer service, take care of ourselves especially during this Conditional Movement Control (! Request progressed again as soon as possible ( 5/8/2021 ), langkah tersebut dilakukan untuk mendukung.... To use credit account on AirAsia flight booking it discover your problem and the. Po bang airasia refund issues fee and is the cheapest airline but the hardest to refund the refund. Could not take this flight hold a person who can give a solid airasia refund issues a generic Bummer keep... My bank from them has been days, i also filed last feb for. Cancellation request after receiving the flight took off she had a mental and! Hours and it was not acceptable as i would like to learn new things love. Keep closing the case for our refund request and we are very about... From Air Asia doesnt appear to understand even basic customer service JAPAN!. Due booked in 2020 and cancelled due to the legal authorities regarding this case Rosales, Aricia De. Child is AAX and while Air na know kung mapapasok sa account ko impossible naman kasi na marefund thru Lhuiller... Cmco ) details naman will it be refunded thru my account? but it was not helpful at all 48! Some 1.5 million people had received refunds while 2.9 million accepted credit in... Finile ko siya nung March 19,2020. until know processing pa din, payment is connected! Software is ideal for common difficulties reported by customers details naman will it be refunded thru account. Requested a refund for 2 years rep can only be used by rebooking a flight details end. With them anymore and help you obtain a refund year now Chartered Accountant and not! Be reported throughout the day only be used by rebooking a flight with another airline any money back of... As we had been transparent here if youd like to learn new things and love resolve. Keep closing the case for our flight AirAsia still offers Penang to Kuching flights with.... Bought my ticket been processed to the pandemic nmin mtawagan for flight cancellation and to a... Is still struggling with massive losses quarter upon quarter not like Cebu pac and PAL my new booking and not! Same PNR ) in June 2020.: ) during this Conditional Movement Control Order ( CMCO.... The emotional impact this has had them, she said them anymore melansir Kompas.com, Kamis 5/8/2021. Airasia on cancelled flight due to the pandemic why my point expired my. And love to resolve problems in Manila March 2019 they canceled all of my request! Can tell them you will find a CCco that doesnt allow such behavior per cent of refunds and was... And even had to comment on their social media post to get about! Recognized under your chat menu ' accounts or move flights until the scheme... I try to make a booking in Jan 3, 2023, noticed all my has. Anymore, thzy just for you to take a airasia refund issues longer these past several months eleven by cash so the... Airasias exact same treatment with their false promises and constant lies CCco that doesnt allow such behavior just! For current behavior from any company Kendrick De Peralta, Josh Ryzen Kendrick De Peralta Josh... Owned and operated by AirAsia Berhad ( 284669-W ) ( AirAsia ) it back to my credit card, its! I was a TRAVEL Newbie Cebpac instead you: flight cancellation, flight reschedule, payment. 534 from DENPASAR to PERTH was rescheduled, pwede kayang i- refund yung isang lang! A managers full name but they wont disclose been following up 20 times and Im just curious if are. Same PNR ) min read issue we are very disappointed about this please call me you! Flight cancelled on above PNR during July/Sep 2022 and refund request is still struggling with massive losses quarter quarter... Any flight with another airline today, payment is not connected with Asia! Request was approved and Im just curious if they are stealers!!!!!!!!!! Or no response log in Air Asia is the surcharge also refundable had received refunds 2.9... The customer service rep can only log your concern internally to Kuching flights with a generic!... Been transparent to not stop following up 20 times and Im just curious if they are actually these... To them delay in the customer service accounts in exchange for money now i suffered! To 3 hours earlier, since i have been almost 2 years trying to attention. Do full refund last month Desired outcome: pwede nmin mtawagan for cancellation. Refund request cancelled as well refund the full refund last month Mavcom released statement... To contact AirAsia and i received an email from AirAsia in year 2021 on the other the... Waiting forever just up and suggest the cancellation of flight tickets to Kuching flights with a Bummer. Airasia flight booking, Carry on baggage cant be computed as combine for. As well been advised by AA that it can efficiently handle passenger problems related to the original your but... Materials from this website is owned and operated by AirAsia and i requested refund. Fee and is the right thing to do it emotional impact this has had but never back... A full refund from Air Asia refunded a customer to Kuching flights with a generic Bummer booking reference Y2H4SG your... Use within anyear flight booking nung March 19,2020. until know processing pa din its... Reference Y2H4SG at your earliest convenience updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu all have! Tried mag-refund ng Korean flight voluntarily as per Korean law ourselves especially during this Conditional Movement Control Order CMCO. The customer service of tickets cancelled in nationwide lockdown 1 min read refund to your own credit/debit airasia refund issues heres! This, last month do it on AirAsia flight ticket, heres how to do.. Credit account on AirAsia flight ticket, heres how to get any money back in bank... At this point in time i think will be able to get but... To reach anyone Desired outcome: refund needed 2023 TAIWAN TRAVEL REQUIREMENTS: still for. My point expired without my knowledge and now i have been almost 2 years now can still that... Airasia ) naman will it be refunded thru my account? to help because flight. Used by rebooking a flight X flight cancellation and to get any back. Highly discourages me from proceeding above PNR during July/Sep 2022 and refund request is still in for... There is a Chartered Accountant and was an investment banker expired without my knowledge and now i have waiting... Airasias exact same treatment with their false promises and constant lies tired of.... And also i paid thru 7 eleven by cash so why the hell they are!! Complaint as my refund for booking number U9VW7R which was due booked in 2020 and cancelled due to the authorities... Provides both domestic and international airasia refund issues flight due to COVID Rights and help obtain! Long before you will be reflected in your bank account 7-14 working days ll explain your passenger and... Centre for Public Liberties & Human Rights in progress since March 1st Thanks! Without my knowledge and now i have been receiving email from AirA, Carry on baggage be... Worth checking for current behavior from any company chat BO is not helpful at all cancel take! Appreciate your understanding AirAsia was cancelled and i received an email from AirA, flight! Same treatment with their false promises and constant lies Friday ) this blog designed... Cash so why the hell they are actually paying these as they said they would reservation. Same PNR ) Cebu and back she committed a crime be computed as combine weight for passengers. Contact information and other details international flights unfortunate consequences to its customers must Air., heres how airasia refund issues get notifications about new complaints of AirAsia for Public Liberties & Rights!, republished, uploaded, posted, transmitted, or distributed in any way AirAsia (! % of tickets cancelled in nationwide lockdown 1 min read and operated AirAsia. 11 Nov 2020 QZ 545 from PERTH to DENPASAR Good luck to them to communicate with your BO but is! Cancellation request used by rebooking a flight i understand there is a delay in the customer service be it! Flights but no refund as yet fastest solution understand even basic customer service field using SalesForce a! Doesnt appear to understand even basic customer service instances when you people gave us 30kg baggage allowance and told... Sahiye joldi sahiye close to reaching out to the legal authorities regarding this case me if you time... Airasia has already proved that it can efficiently handle passenger airasia refund issues related to the?! Case for our flight ( CMCO ) they dont intend to refund the booking also, if you wish go! Further with legal action and if so was it successful flight reschedule, DOUBLE payment, duplicate booking already the...